Privacy Policy

1. Information We Collect

Website contact and enquiry forms

When you contact us through a form on this website (including our estimate request and cabinet colour visualizer tools), we collect the information you choose to give us, typically:

• Your name
• Your contact information (email address and/or phone number)
• The location of the property or project
• Details about your project (for example, the service you are interested in, room or cabinet details, and timing)
• Any photographs you voluntarily upload to show us your space or project

You choose what to submit. Submitting a form is optional, and you can leave out any information you do not wish to share — though we may not be able to respond fully or provide an accurate estimate without enough detail.

Facebook and Instagram advertising

We advertise on Facebook and Instagram. If you interact with our ads (for example, by clicking, commenting or messaging us), Meta Platforms provides us with limited information about that interaction, such as your name and any message content you send. We use that information only to respond to you and discuss your enquiry. For details of how Meta itself handles information, we encourage you to review Meta's own privacy policy.

Messenger conversations

If you message us on Facebook or Instagram Messenger, we receive the messages you send, your profile name, and the details you share in the conversation. We use this to answer your questions, arrange estimates and provide our services.

Website analytics

This website uses Google Analytics to understand how visitors use the site (for example, which pages are viewed and how people find us). Google Analytics collects technical information such as IP address, browser type and pages visited. We use this information in aggregate to improve the website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and answer your questions
• Arrange, schedule and provide estimates for painting or cabinet refinishing work
• Provide the services you request and communicate with you about your project
• Understand how our website and advertising are performing so we can improve them

We do not sell your personal information, and we do not use the information you submit through our enquiry forms for advertising lists.

3. Third-Party Service Providers

We rely on a small number of service providers to operate our website and communicate with you. Personal information submitted through our website may be processed by:

• Website hosting platform — the service that hosts and operates this website and stores our enquiry records
• Google Analytics and Google Search Console — for website analytics and search performance
• Meta (Facebook / Instagram) — for our advertising and Messenger conversations, as described above

These providers process information on our behalf or provide their own services according to their own privacy policies. We do not otherwise share your personal information with third parties except where needed to respond to your enquiry or provide our services, or where we are required to by law.

4. Retention

We keep enquiry information only as long as we need it for the purposes described in this policy — for example, to respond to you, complete an estimate or project, and meet any business, accounting or legal record-keeping obligations we have. When information is no longer needed, we delete or destroy it. If you would like to know more about how long we keep a specific type of record, contact us and we will answer your question.

5. Security

We take reasonable physical, organizational and technical measures to protect the personal information we hold, including limiting access to the people who need it to do their work. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we review our practices and act promptly if we become aware of a problem.

6. Your Access and Correction Rights

Under PIPEDA, you have the right to know what personal information we hold about you and to access it, and to challenge its accuracy and ask us to correct it. To make a request to access or correct your information, or to withdraw your consent to our continued use of it (subject to legal restrictions), contact us using the details below. We will respond to your request in a reasonable time.

7. Contact Us

Questions about this policy or your information?

• Lakeside Paint Co.
• Phone: (437) 239-5656
• Email: Matt@lakesidepaintco.com
• Muskoka, Ontario, Canada

8. Changes to This Policy

We may update this policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date at the top. We encourage you to review it periodically.